Your concerns, considered.
The questions homeowners actually ask before letting anyone near their cabinets, in their words, and how we handle each one.
Paint, reface, or replace?
The right path depends on what should stay and what needs to change. We start there, not with a service we want to sell.
“Should I paint, reface, or just replace?”
We start from what you want to keep.
Painting fits when the boxes and door style still work and you mainly want a new color or finish. Refacing fits when the boxes are sound but the doors need a bigger change. Full replacement is for failed boxes or a new layout. We don’t do that ourselves, and we’ll refer you to someone who does.
“Isn’t painting just lipstick on old cabinets?”
Paint only goes on a sound cabinet.
Paint protects a properly prepared, sound surface. It doesn’t restore swollen, soft, or separating material. Builder-grade cabinets can often be painted professionally. What decides it is surface condition, door construction, and box stability. If repair or replacement is the honest answer, you’ll hear it before anything is quoted.
“Can my cabinets even be painted?”
We check before we recommend.
We inspect construction, the surface, previous coatings, and any damage first. Sound laminate can often be painted; peeling thermofoil needs a different path. If painting isn’t the right answer, we’ll tell you before work begins.
“There’s water damage under my sink.”
Sound material first, then finish.
Primer and paint can’t seal or restore water-damaged material, and swollen edges stay swollen under paint. A plumber fixes the leak; we can include localized cabinet repairs when they’re written into the scope. One damaged sink base doesn’t automatically mean the whole kitchen has to go.
Your routine, planned around.
The hard part usually isn’t a few days of simple meals. It’s not knowing what to expect. Here’s what to expect.
“How long will my kitchen be torn up?”
Three to five days, typically.
Typical cabinet painting runs three to five days, with the in-home work usually taking one to three of those days. You get a tentative schedule in writing before we start, so you can plan around it. Refacing, staining, and countertop timelines are set once that scope is approved.
“Can I still use the kitchen while you’re working?”
Not on in-home days, and we’ll tell you which days.
While we’re working in your home, the kitchen is off limits, and all appliances are masked and taped off. A small station in another room for coffee, medications, and daily-use dishes keeps your routine within reach.
“Do I need to be home while you work?”
No.
You don’t need to be home. We’ll confirm access details with you before the start date.
“Do I need to empty my cabinets?”
No. Just leave a little room.
You don’t need to empty your cabinets. Just leave 2 to 3 inches of clearance at the front of each shelf so we can mask the cabinet box interiors with tape and plastic. Please clear your countertops before the start date. Everything else is on us: labeling, masking, preparation, spraying, and reinstallation.
“I don’t want to lose track of my doors and drawers.”
Every piece is labeled and tracked.
Doors and drawer fronts are labeled before they leave for our shop, then returned to their exact spots and checked for fit and alignment.
“Will the house smell like paint?”
Most of the spraying happens away from your home.
Because doors and drawer fronts are sprayed in our shop, far less spraying happens in your home. The frames and boxes are hand-sprayed on site, and we exhaust all overspray outside while we spray, so by the time we clean up and leave, the smell is basically gone.
“We have kids, pets, or someone sensitive to smells.”
The odor is very mild.
We exhaust all overspray outside while we spray, and by the time we clean up and leave, the smell is basically gone.
“When can I actually use the kitchen again?”
The very next day.
Your kitchen is available to use the very next day after we’re done. The finish keeps hardening for about a week after that, so be gentle for the first three days and use only water and microfiber for the first seven, as your care guide explains.
No guessing what’s next.
You should always know the next step, and who to ask.
“How quickly will I hear back?”
Usually within 24 hours.
Send photos or a question and we usually reply within 24 hours. Once your project is underway, we keep in touch by phone, text, email, and secure project links. If something affects the schedule, scope, or price, we tell you as soon as possible.
“How soon can you start?”
Typically two to three weeks out.
We’re typically booking two to three weeks out, and smaller projects can sometimes fit in sooner. Your tentative schedule comes in writing.
“What hours will the crew be in my home?”
Usually 8 a.m. to 5 p.m.
On in-home days the crew usually works from 8 a.m. to 5 p.m.
“What if the schedule has to change?”
Changes are documented, not sprung on you.
Dates change only for documented reasons: approved changes, site readiness, suppliers, or weather. Rescheduling for weather or supplier delays is handled without penalty on either side.
Most of the mess stays in the shop.
Spraying cabinets well takes space, light, and control. We do most of it away from your home.
“I don’t want paint dust all through the house.”
Doors and drawers are sprayed in our shop.
Doors and drawer fronts are sprayed in our shop. Only the frames and boxes are hand-sprayed in your home: less disruption, better dust control.
“What about my floors and appliances?”
Protected before, cleaned up after.
Floors, appliances, openings, and nearby rooms are protected before preparation starts, and appliances are masked and taped off. Final fitting, alignment, and cleanup are part of every handoff.
“My countertops are staying. Will they get damaged?”
They’re protected the whole way through.
When your countertops are staying, we protect them throughout preparation and installation, and check the color, sheen, and caulk lines together so the painted cabinets still look intentional.
A finish that looks made, not painted.
Most painted-cabinet disappointments come from brush marks, poor preparation, or the wrong product for the surface.
“Will it look painted, with brush marks and drips?”
Always sprayed.
Every project is sprayed: doors in our shop, frames hand-sprayed on site. Frames are hand-sprayed only, never brushed or rolled. Doors are finished under controlled shop lighting, where defects are easier to see and correct before they go back up.
“Will it chip or peel?”
A coating system chosen for your kitchen.
We choose the coating system for your cabinets, how you use them, and what you want from them. Preparation and primer are matched to the wood, MDF, or previous coating. No finish is immune to a sharp impact, but widespread early peeling isn’t normal wear.
“How long will the finish last?”
Many years, with the right care.
With proper care, a 1K finish typically lasts 10–14 years and a 2K finish 15–20 years. Every service ends with a care and maintenance guide, so you know exactly how to make it last. These are typical lifespans, not warranty terms.
“Will white cabinets turn yellow?”
It’s non-yellowing and UV resistant.
It won’t amber like oil paint does.
“Will the oak grain show through?”
Grain filling is available.
Oak has an open grain that can show through paint. We offer grain filling, which reduces that texture but doesn’t eliminate it. If you want a perfectly uniform surface or a new door style, refacing may be the better route.
“Does Houston humidity make paint peel?”
Rarely by itself.
Humidity stresses weak preparation and moisture-exposed edges, like those near sinks and dishwashers. Good preparation and the right product matter more than the weather.
“Do you paint the inside of the cabinets?”
Only if you want it, and it’s in writing.
Interiors are optional. Many kitchens keep clean, neutral interiors and focus on the surfaces that show. If you want them painted, shelves and drawer boxes are listed separately in your proposal.
“Can you match my existing stain?”
Close, with a sample to approve first.
A close match may be possible, but age, wood species, grain, and the previous finish all affect the result. Your proposal documents the target and the sample you approve.
“Is this only for kitchens?”
Any cabinets in your home.
Bathroom vanities, laundry rooms, and built-ins too.
The details you touch every day.
Hardware is small, but it’s what you touch every day. We plan it before the finished doors go back up.
“Can I keep my current hardware?”
Yes, if it’s in good shape.
We check your existing pieces for wear, missing fasteners, and fit with the new finish.
“Will new pulls fit my old holes?”
Only if the spacing matches, and we check.
New pulls can reuse existing holes when the center-to-center spacing matches and the base covers the old opening. We confirm spacing and any hole repairs before production, so a late hardware decision doesn’t affect your finished doors.
“Will you reuse my hinges?”
Yes, unless you’d like an upgrade.
Your existing hinges are reused. Soft-close and other hinge upgrades are available on request.
“Can I get soft-close doors and drawers?”
Often, depending on your cabinets.
Many doors accept concealed soft-close hinges, and some drawers can be converted, depending on construction and clearances. Depending on the size, a full-kitchen soft-close upgrade typically plans at $600–$1,200.
“Will my doors close and line up afterward?”
Checked before we hand it back.
Every door and drawer front returns to its tracked spot, and hinges, pulls, bumpers, alignment, and clearances are checked. A warped door or loose mounting has to be fixed for the alignment to hold, and we’ll flag it.
Decide in your kitchen, in your light.
Colors shift with light. The safest choices are made in the room where they’ll live.
“What if I don’t like the color once it’s on?”
That’s why samples come first.
We bring real samples to your kitchen, and color, sheen, and matching limits are approved before anything is sprayed. If you’d still like a different color after your tinted paint has been purchased and sprayed, we’re happy to make the change. The cost of reordering the paint is yours.
“Can I choose any color?”
Library or any manufacturer reference.
Start with our finish library or bring a manufacturer color reference. We confirm compatibility, sheen (matte, satin, or semi-gloss), and any matching limits before it goes into your written scope.
“Will it go with new countertops?”
Stone chosen with the cabinets, not after.
When countertops are part of the project, stone, sink, edge, and backsplash are planned with the cabinet color, so the room reads as one decision.
“Can you change my door style?”
Painting can’t. Refacing can.
Paint changes the color and finish, not the door profile. For a different style, such as Shaker, refacing puts new door fronts and drawer faces on your existing boxes. We finish the exposed ends and visible box faces to match, so it reads as one run.
Clear numbers, early.
You shouldn’t have to book a visit just to find out whether a project is in range.
“What will this cost me?”
Published ranges, then a written proposal.
Most full-kitchen cabinet painting projects run $3,500–$9,000; larger or more complex kitchens can exceed that. Refacing typically plans at $5,000–$12,000 because it’s combined with painting: you’re not just getting the doors replaced, you’re also getting the painting that goes along with it. Cabinet staining typically plans $4,500–$9,500. Your price comes in a written proposal once your cabinets and scope are reviewed.
“Do I have to pay for an estimate?”
Estimates are always free.
We also offer a complimentary color consultation. Send a few photos and you’ll get a likely service recommendation and a planning range. That range is for planning, not a final quote. Your final scope and price come in the written proposal.
“Why are quotes for the same kitchen so different?”
Because they’re often pricing different work.
One quote may include removal, repairs, preparation, shop finishing, protection, and reinstallation, while another leaves those out. Our proposal lists the surfaces and work included, so you can compare like for like.
“Will the price change once you start?”
Not without your written approval.
Your signed proposal is the complete scope. Any change, whether you request it or we find something like water damage, unsuitable material, or a hidden structural issue, goes into a written change order, signed by both of us before work continues.
“Will I get a hard sell?”
We don’t sell upgrades.
We recommend what fits your kitchen and your goals. Scope, price, and warranty are put in writing before work begins.
“How do deposits and payments work?”
It’s all on your proposal.
Deposit, payment schedule, accepted methods, and any financing options appear on your accepted proposal, invoice, or secure checkout.
“Do you offer financing?”
Yes, through Acorn Finance.
Third-party financing is available through Acorn Finance, depending on your creditworthiness. Rates and terms are set by the lenders, not by us. Ask us and we’ll send you the application link.
“What if I change my mind after signing?”
Three-business-day cancellation right.
You may cancel this transaction, without penalty or obligation, before midnight of the third business day after the date you sign. ColorUp will return payments as required by applicable law. Unless an applicable exception or separately documented emergency request permits otherwise, ColorUp will not begin work or make nonrefundable project-specific commitments before the cancellation period expires. After that period, a deposit may be partially or fully non-refundable only to the extent permitted by the accepted agreement and applicable law, based on documented work, ordering, fabrication, or other project-specific commitments. The scheduling deposit is usually $200. The 50% deposit is refundable only if materials haven’t been bought. Tinted paint is non-refundable. Cancellation requests must be made in writing. ColorUp will provide a written accounting of committed costs within a reasonable timeframe after receiving written cancellation notice. Follow the notice in your proposal; the exact accepted package controls over this general page.
Selling or staying, right-sized.
Whether you’re listing soon or staying for years, the goal is the same: do what’s worth doing, and skip the rest.
“Will painted cabinets help or hurt my resale?”
We won’t promise a return.
We don’t promise a faster sale, a higher price, or a return on investment. What we can do is tell you clearly what looks worth doing for your kitchen and what doesn’t.
“I’m selling soon. What’s actually worth doing?”
A Listing-Ready assessment.
Send 5–10 kitchen photos and we sort the possibilities into Worth Doing, Optional, and Skip. Sometimes the answer is no cabinet work at all.
“We’re staying. Is it worth investing?”
Plan it as one right-sized scope.
If you’re staying, finish, doors, hardware, and stone can be planned together as one scope, confirmed in writing, so you only do what the kitchen needs.
In writing, and clearly limited.
Every project includes a written limited warranty. Here is what it covers, what it doesn’t, and how to use it.
“What does the warranty actually cover?”
A limited warranty against peeling from poor prep.
Cabinet painting or refinishing with a 1K paint system carries a one-year limited warranty. A 2K paint system carries a three-year limited warranty when it’s selected and documented in your original proposal. All other work carries a one-year limited labor warranty, which covers labor only, and countertop installation carries a one-year limited labor warranty. Doors, hinges, countertops, drawer slides, and modifications carry no product warranty. Coverage applies only to peeling caused by poor surface preparation, confirmed by inspection. Coverage begins on the date of project completion. Your accepted proposal and its attached Warranty Policy control.
“What isn’t covered?”
Accidents and everyday wear.
Not covered: normal wear and tear, including edge wear, sheen change, and minor chips or scratches from daily use; impact, accidental, pet, or misuse damage; water, moisture, humidity, heat, or steam damage, including leaks and flooding; harsh or abrasive cleaners, or care that conflicts with the care guide; natural wood movement, joint or seam cracks, and color change from UV or aging; damage from work by others, later renovations, or repairs made before ColorUp inspects. Cause is decided by inspection. Your accepted proposal and attached Warranty Policy are the controlling terms.
“How do I report a problem?”
In writing, with photos, before any repair.
Email info@colorupcabinets.com with “Warranty Claim” in the subject line within a reasonable time of noticing it. Include a full-area photo, close-ups, the exact location, when you first noticed it, and anything that may have contributed. Please don’t sand, touch up, or have anyone repair it first. If it’s urgent, call (346) 201-5663. We acknowledge within five business days and inspect in person. If it’s covered, we repair the affected area; if it isn’t, we explain why in writing.
“How do I take care of it?”
A care and maintenance guide comes with every service.
Wipe with a soft cloth and mild dish soap, then dry. Skip abrasive pads, magic erasers, and bleach-based cleaners. At handoff you get the care and maintenance guide, labeled touch-up material, and a Finish Record of your exact color, sheen, and coating system. Following the guide is part of keeping your warranty.
If something isn’t right.
We’d rather hear about a small concern early than have it bother you every time you walk by.
“What if I spot a flaw at the final walkthrough?”
Point it out. That’s what the walkthrough is for.
At handoff we walk the finished scope with you and note anything that needs attention.
“A chip showed up months later. Can it be fixed?”
Yes. Touch-up repairs are available.
The warranty covers only peeling caused by poor prep. Accidental damage isn’t covered, but we can repair it, and the price depends on the damage. Small touch-ups are done by hand and can show slightly under direct light. On darker colors, a seamless repair may mean masking and spraying a whole section, or respraying the entire door. Photograph it and contact us before trying any fix.
“What if you find hidden damage mid-project?”
We stop and talk to you first.
If we find conditions that weren’t visible at the consultation, such as water damage or unsuitable material, we pause the work and explain the reason and next step in a written change order before going further.
Our own team, start to finish.
You should know who is in your home, and how the work is checked.
“Who will actually be working in my home?”
Our own team.
ColorUp is insured, the work is done by our team, and our team is background-checked. Every kitchen is planned by the same small team, and we take on fewer kitchens at a time, by design.
“How do I know it’s being done right?”
The Toucan Process.
Every project follows The Toucan Process: checkpoints from the first inspection to the final handoff, each one checking the work before the next stage depends on it.
“Can I talk to past clients?”
References on request.
We provide references on request, and you can read our Google reviews anytime.
“Can I visit your shop or showroom?”
We come to you.
Our shop is for finishing, not showing, and isn’t open to visitors. Consultations happen in your home. Hours: Monday–Friday 8 a.m.–5 p.m., Saturday 10 a.m.–2 p.m., closed Sunday.
“Do you work in my area?”
Greater Houston.
We serve Greater Houston, including Houston, Kingwood, The Woodlands, Humble, Spring, Katy, Cypress, Sugar Land, and Pearland. Your project address is reviewed before a visit is offered. See service areas.
Ask us anything. Early is better.
We’d rather hear a small concern now than have it on your mind during the project. Cabinets, considered.
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