Privacy Policy

This Privacy Policy explains how ColorUp LLC d/b/a ColorUp Cabinets (“ColorUp”, “we”) collects, uses, and protects information you provide through colorupcabinets.com (the “Site”) and during our service engagement.

1. Information We Collect

Information You Provide

• Name, phone number, email address, ZIP code, and street address (when you request a consultation or estimate).
• Project details (cabinet count, current materials, color preferences, photos).
• Payment and transaction information needed to present or reconcile the payment methods available for your project. Card details are handled by the payment processor and are not stored as ordinary CRM fields.
• Communications you send us by email, text, web form, or phone.

Information Collected Automatically

• Standard server logs (IP, browser, page visited, timestamp).
• Analytics and consent information used to understand Site performance and honor your cookie choices.
• Cookies for session management and form persistence.

2. How We Use Your Information

• To respond to estimate requests, schedule consultations, and execute projects.
• To send appointment reminders, project updates, invoices, and warranty information.
• To contact you about future services or follow-up after project completion (you can opt out at any time).
• To improve the Site and our services through aggregated usage analysis.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only:

• With service providers who help us operate the business (payment processors, scheduling tools, email delivery, hosted CRM).
• With trade partners (designers, builders, GCs) only when you have explicitly engaged them on the project.
• When required by law (subpoena, court order, regulatory request).

4. Marketing Communications

Where permitted, we may send marketing emails or texts about services, finish ideas, or offers. You can use the unsubscribe link in an email or reply STOP to a text. We record suppression and opt-out status so future automated outreach can be blocked.

5. Data Retention

We retain project, financial, communication, warranty, inquiry, consent, and suppression records for as long as reasonably needed for the purpose collected, to provide service, maintain business and tax records, honor communication preferences, resolve disputes, enforce agreements, and meet legal obligations. Retention can differ by record type and an active project, warranty, dispute, legal hold, or statutory requirement may extend it.

6. Your Rights

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct inaccurate information.
• Deletion: Ask us to delete your information (subject to legal retention requirements).
• Opt-out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, email info@colorupcabinets.com with “Privacy Request” in the subject line.

7. Security

We use industry-standard encryption (TLS) for data in transit. Sensitive information (payment data) is processed by PCI-compliant third parties and not stored on our servers. We do not store credit card numbers.

8. Children’s Privacy

The Site is not directed at children under 13 and we do not knowingly collect information from minors.

9. Changes to This Policy

We may update this Policy. The effective date at the top identifies the current published version. When additional notice is required, we will provide it through an appropriate Site or direct communication.

10. Contact

Questions or requests: info@colorupcabinets.com with “Privacy Request” in the subject line, or (346) 201-5663.